Marc
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Activity overview
Latest activity by Marc-
Marc created an article,
I have a question that is not about technical support. How can I reach you?
On the "News & Contact" page you will find the different ways to reach us.
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Marc created an article,
What do the symbols on some posters mean?
The yellow dot with the € symbol on a film's poster means that this film is not available in the subscription section. These films are available with the Premium subscription or through the purcha...
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Marc created an article,
I have a subscription and watched a movie, yet I have been charged. Why?
When you have an Essential subscription, you get unlimited access to all the movies in our subscription catalog. Those are the movies with no €- symbol on the poster. The other films with yellow ti...
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Marc created an article,
Can I watch my movies offline?
Unfortunately, this functionality is not currently there, but we are working on it!
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Marc created an article,
Where can I find my invoices?
Your previous subscriptions can be found in your profile under "Subscriptions" on Sooner. You will receive a receipt in your mailbox for each purchase or use of a CinePass. If you would like an inv...
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Marc created an article,
I want to change my subscription. How do I do that?
To change your subscription, go to your account by clicking on the logo at the top right of the screen, under the heading "Subscriptions" and cancel the current subscription. The subscription will...